Last week we experimented with 360 reviews, a community building tool used at some of America’s top companies, like Apple and Google.
First, each Eagle was given the survey below and asked to rate every classmate’s Tough- mindedness (a measure of how they hold themselves and others accountable) and Warmheartedness (a measure of how encouraging they are to others) on a 1 (low) to 5 (high) score.
The purpose of this survey is to provide anonymous feedback to your fellow Eagles to help them become more “tough minded without being hardhearted” Level 5 Leaders.
Below you will be asked to rate each of your classmates on their “tough mindedness” and “warmheartedness,” each on a 1-5 scale.
Level Five Leaders are toughminded and warmhearted. They are encouraging, draw boundaries, set consequences and keep promises to themselves and others, while remaining cheerful and friendly.
Policeman hold firm boundaries but tend to focus on criticizing mistakes and individuals rather than praising behavior and progress.
Pushovers praise often but are afraid to hold people accountable; because of a lack of courage they do not help their friends grow.
Snarks make the poorest choices of all. They criticize and tear people down AND fail to hold themselves and others accountable.”
We collected the surveys, then summarized and plotted results on a 2×2 matrix (low to high Tough-mindedness versus low to high Warmheartedness) and made the output anonymous by substituting a number for each Eagle’s name.
Each Eagle then was asked to (silently) assess and write down where they thought their classmates had ranked them, before each learned his or her actual position on the graph (results were privately distributed to avoid any embarrassment.)
In most cases, Eagles accurately assessed where they would be ranked. Those in the lowest quadrant were the most accurate, while those in the higher quadrants tended to be more modest about their studio-mates’ opinions.
The effects on motivation? We don’t know yet. But at least each Eagle now has areas where they can improve, and a clearer sense of how their classmates view their contributions.